Free Shipping On All Orders Over $100
We offer free standard shipping within the Continental US. If you choose our free shipping, expect your order to arrive within 7-10 business days.
We will notify you with any changes in the anticipated ship date as well.
Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. Refunds will not be issued if your package arrives later than expected. If you need your item by a certain date, please order early to ensure it arrives in time. If you paid for our priority shipping and the item arrived later than 5 business days we will refund you the shipping cost.
Trophy Optics is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.
Order Confirmation
You will receive an order confirmation via email as soon as your order is placed. This ensures that your order has been received in our system and that your credit card has been pre-authorized for purchase.
As soon as the stock is confirmed, we process the payment and ship your order within 1-3 business days.
Please note that sometimes we experience unusually high demand and run out of stock. If this happens and the item you ordered is back-ordered, you will be notified right away and offered an option to wait for the item to become available or to cancel your order.
If you choose to wait for the item, your card will be charged immediately. As a business, we can only keep credit card authorizations in our system for up to 7 days. If the card is not charged within 7 days, the order will be automatically canceled.
Shipment Tracking
We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at support@trophyoptics.com and make sure to include your order number.
We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
You can track your shipment here: Shipment Tracking
Receiving Your Order
FedEx and UPS Ground may not require a signature and will leave the package in a suitable place near your door if appropriate.
Please inspect the package immediately and report any damages to support@trophyoptics.com.
Damages
In the unlikely event that an item you ordered arrives damaged, you will have 24 hours following the delivery date to report the issue in order to receive a replacement or a refund
You will not be responsible for the shipping costs to return or replace the item.
To report damage, take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@trophyoptics.com within 24 hours after delivery.
Trophy Optics cannot be held responsible for the cost of repairs or replacement of damaged items if the damage was reported later than 24 hours after delivery.
Cancellations
An order may be canceled within 2 days of the order being place if it has not yet been shipped. To cancel an order please email support@trophyoptics.com.
If your order has been shipped, a standard return procedure applies. Refunds will only be issued to the original credit card that was used when the order was placed. Orders cancelled after 2 business days from when the order was placed will be subject to a $20 cancellation fee.
Missing Items
In the unlikely event your order is missing any items or parts, it is essential that you notify us within 24 hours of delivery. To report a missing item, please email support@trophyoptics.com
Trophy Optics will not be held responsible for any missing item claims received beyond 24 hours.
Warranty Information
While some products and brands do not qualify for returns, all of our products are covered by manufacturer’s warranties. Please refer to your product manual to learn more about its warranty coverage.
100% Best Price Guarantee
We work hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website, within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee requirements:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; Amazon, eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
